rsngame Casino & Sportsbook Data Care

This page describes what we collect when you use rsngame and how we keep that data protected. Our privacy practices centre on account security, payment verification, and compliance with data-protection standards. We do not sell your information to third parties for marketing; we do not share your betting history or financial details outside our internal teams and mandatory regulatory partners. Your data on rsngame is treated as a protected asset, encrypted in transit and at rest, and retained only as long as necessary for account operation and legal compliance.

When you register an account, deposit funds, place bets on Liga 1 fixtures or Champions League markets, play live blackjack, or withdraw winnings, we record those activities. This data collection is essential for account verification, fraud prevention, payment processing, and settlement. We explain below what we collect, why, how long we keep it, and what rights you have over your information.

rsngame operates under the principle that your privacy is a shared responsibility. We maintain technical safeguards (encryption, access controls, regular audits) and legal commitments (transparent policies, limited third-party sharing, user rights). If you have questions about how we handle your data, contact our support team via the contact details at the end of this policy.

What Data We Collect on rsngame

Account Registration Data

When you register an account on rsngame, we collect your full name, date of birth, phone number, residential address, and email address. These details are mandatory for account creation and are used to verify your identity during the Know-Your-Customer (KYC) process. We also collect your national ID number or passport number, which we store securely and use only for identity verification and fraud prevention.

Payment and Transaction Data

We collect information about every deposit and withdrawal you make on rsngame. This includes the payment method you use (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer via mobile banking, local payment, online payment, e-wallet), the amount, the date and time, and transaction confirmation details from your payment provider. We also record your bank account number or wallet identifier to verify that deposits come from an account registered in your name.

We retain transaction data indefinitely for regulatory compliance and dispute resolution. If you question a withdrawal or deposit, our support team references these records to investigate and resolve the issue.

Betting and Gaming Activity

We collect records of every bet, spin, or hand you place on rsngame. For sports bets on Liga 1, Piala Indonesia, Piala AFF, Champions League, or other markets, we log the bet type, odds, stake amount, and settlement outcome. For live-dealer games, we record table identifier, game type, bet details, and result. For slots and numbers games, we track session data, stake amounts, and payouts. This information is retained for account history, settlement verification, and fraud prevention.

Device and Access Data

We collect information about the devices and networks you use to access rsngame. This includes your IP address, device type (smartphone, tablet, computer), operating system, browser type, and approximate geographic location. We use this data to detect unauthorised access attempts, prevent fraud, and optimise your user experience across devices. We do not use this data for targeted advertising.

Cookies and Tracking

rsngame uses cookies to maintain your login session and remember your preferences (language, theme). We also use tracking pixels to measure site performance and understand user journeys within our platform. These cookies and pixels do not identify you personally; they serve only to improve platform functionality and security. You can disable cookies in your browser settings, though this may impact your experience on rsngame.

How We Use Your Data on rsngame

We use the data we collect for the following purposes:

• Account management: Creating and maintaining your account, verifying your identity, and processing password resets.
• Payment processing: Accepting deposits, processing withdrawals, and reconciling payments with your bank or wallet provider.
• Settlement and compliance: Recording bet outcomes, calculating payouts, and maintaining transaction records for audit and regulatory purposes.
• Fraud prevention: Detecting unusual account activity, preventing money laundering, and protecting against unauthorised access.
• Customer support: Resolving account issues, answering inquiries, and investigating disputes.
• Platform improvement: Analysing usage patterns to optimise performance and user experience.

We do not use your data for marketing communications unless you explicitly opt in. We do not sell your personal information to third parties. We do not share your betting history or financial details outside our internal teams and mandatory regulatory or law-enforcement partners.

Data Retention and Deletion

We retain your account data as long as your rsngame account is active. If you close your account, we retain transaction records and KYC documentation for seven years (or longer if required by local law) to comply with anti-money-laundering and financial-regulation standards. After this retention period, we delete or anonymise your personal information, though transaction records may be archived in de-identified form for statistical purposes.

You have the right to request deletion of your personal data at any time, subject to legal and regulatory holds. Contact our support team to submit a data deletion request; we will acknowledge your request within ten business days and advise whether deletion is possible given your account status and applicable regulations.

Your Rights and Third-Party Sharing

Your Rights on rsngame

You have the right to access, correct, and delete your personal data held by rsngame. You also have the right to data portability—we can export your account information in a portable format if you request it. To exercise any of these rights, contact our support team with your account details and specific request. We will respond within ten business days.

You have the right to opt out of marketing communications from rsngame at any time. If you receive promotional emails or SMS messages, you can unsubscribe via the link in the message or by updating your notification preferences in your account settings.

Third-Party Processors

We share your data with the following categories of third parties, only to the extent necessary:

• Payment processors: Banks (BCA, e-wallet, mobile banking, local payment) and fintech providers (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet networks) receive payment information to process deposits and withdrawals.
• Identity verification providers: Third-party KYC services verify your identity documents during account registration.
• Regulatory and law-enforcement authorities: We share data with government agencies, financial regulators, and law enforcement only when required by law or legal process (e.g., court order, regulatory investigation).
• Fraud and security partners: We may share anonymised data with fraud-prevention services to improve detection and prevention on rsngame.

All third-party processors are contractually bound to maintain your data's confidentiality and use it only for the purposes we specify. We do not authorise them to use your data for their own marketing or commercial purposes.

Data Security

We protect your data using industry-standard encryption (TLS for data in transit, AES for data at rest), access controls, and regular security audits. Our servers are monitored continuously for unauthorised access attempts. However, no online service can guarantee absolute security. If you suspect a data breach or unauthorised access to your rsngame account, contact our support team immediately.

Children and Age Restrictions

rsngame services are available only to individuals of legal age in their jurisdiction. We do not knowingly collect data from minors. If we discover that a user is under the legal age, we close the account and delete associated data (subject to regulatory hold requirements).

Policy Changes

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by email or by posting an updated policy on rsngame. Your continued use of rsngame after such changes constitutes acceptance of the updated policy.

Contact rsngame

If you have questions or concerns about our privacy practices on rsngame, or if you wish to exercise your data rights, contact us:

• Email: [email protected]
• Live chat: Available via your rsngame account dashboard (English support during standard business hours)
• Mailing address: Contact details available in our legal notice

rsngame is committed to protecting your privacy and handling your data transparently. We operate under the principle that your information is a trust we hold on your behalf, secured with technical safeguards and used only for the purposes you understand and have agreed to. If at any point our data practices do not align with your expectations, we encourage you to contact us and discuss your concerns.